Draft — pending legal review. This document is not yet binding. It is a working draft prepared for review by a qualified legal practitioner and may change before publication.

Terms of Service

Effective: [DATE] · Last updated: [DATE]

1. Who we are

These Terms of Service (“Terms”) govern your access to and use of OpsPilot, including the website at https://opsinnovatech.com, the OpsPilot web application, and all related services (together, the “Service”).

The Service is operated by [REGISTERED LEGAL ENTITY NAME — e.g. OpsInnovatech Pty Ltd] (ABN [ABN]) (“OpsPilot”, “we”, “us”, “our”), a company based in Melbourne, Victoria, Australia.

You can contact us at [hello@opsinnovatech.com] or [support@opsinnovatech.com].

By creating an account, starting a trial, subscribing, or otherwise using the Service, you agree to these Terms, our Privacy Policy, and our Engineering Disclaimer, each incorporated by reference. If you do not agree, do not use the Service.

2. The Service, in plain terms

OpsPilot is an AI-assisted drafting and decision-support tool for engineering and operations professionals. It guides you through structured conversations (“modules”) and produces draft deliverables (such as Word and Excel documents) that reference recognised engineering and management standards.

OpsPilot is not an engineering firm, does not provide professional engineering services, and does not certify any output. Every output is a draft that a competent, suitably qualified person must independently review and verify before it is relied upon. Your use of any output is governed by our Engineering Disclaimer, which forms part of these Terms and which you should read in full.

3. Eligibility and accounts

  • You must be at least 18 years old and able to form a binding contract.

  • You are responsible for the accuracy of the information you provide and for all activity under your account.

  • Keep your login credentials secure. Notify us promptly at [support@opsinnovatech.com] if you suspect unauthorised access.

  • You may not share, sell, or transfer your account, or allow others to use it, except as expressly permitted for team/enterprise plans.

  • We may refuse, suspend, or close accounts where these Terms are breached, or where required by law.

4. Plans, credits and how billing works

4.1 Credits

The Service runs on credits. Each module conversation consumes credits based on its length and complexity. We show an estimate before you start and a live counter as you go. Credit consumption is an estimate of computational cost and may vary between sessions.

4.2 Plans and allowances

We offer a free trial, monthly and annual subscription plans (each with a monthly credit allowance), and one-off top-up packs. Current prices, allowances and inclusions are shown on our Pricing page, which forms part of these Terms.

4.3 Credit roll-over (carry-over)

Unused subscription credits roll over to the next billing cycle up to a percentage of your monthly allowance that scales by plan (for example, Basic up to 25%, Pro up to 35%, Max up to 50% — see the Pricing page for current figures). Credits beyond the carry-over cap expire at the end of the cycle. Top-up pack credits do not expire while your subscription remains active.

4.4 Payment

Payments are processed by our payment provider, Stripe. By subscribing or purchasing, you authorise us (via Stripe) to charge your chosen payment method. You are responsible for keeping your payment details current.

4.5 Auto-renewal

Subscriptions renew automatically at the end of each billing period (monthly or annually) at the then-current price, until cancelled. You can cancel at any time (see section 6). To avoid a renewal charge, cancel before your renewal date.

4.6 Price changes

We may change prices, plan inclusions or credit allowances. For existing subscribers, we will give at least [30] days’ notice of any price increase before it applies to your next renewal. Continuing to use the Service after a change takes effect constitutes acceptance of the new price.

4.7 Taxes

Prices are in [AUD / USD — CONFIRM]. [State whether prices include or exclude GST, and how GST is handled for Australian and overseas customers — to be confirmed with your accountant. If you are registered for GST, tax invoices will show GST as required.]

5. Refunds, cancellation and the Australian Consumer Law

Important: Nothing in this section limits or excludes the rights and remedies you have under the Australian Consumer Law (ACL) (Schedule 2 to the Competition and Consumer Act 2010 (Cth)). The policy below applies in addition to, and subject to, those guarantees.

5.1 Your rights that cannot be excluded

Our Service comes with guarantees that cannot be excluded under the ACL — including that services will be provided with due care and skill and be reasonably fit for purpose. If there is a major failure with the Service, you may be entitled to a refund or other remedy regardless of the policy below. For a minor problem we can choose to fix it. This does not limit any other rights you have at law.

5.2 Used credits are non-refundable

Credits that have already been consumed represent a service that has been delivered to you, and are not refundable, except where required by the ACL (for example, where the Service failed to perform as it should).

5.3 Satisfaction window for new subscribers

If you are dissatisfied within [14] days of your first subscription payment, contact us and we will refund that payment less the value of any credits already consumed during that period. This applies once, to your first paid subscription.

5.4 Subscriptions — cancellation

You may cancel at any time from your account or by emailing [support@opsinnovatech.com]. On cancellation:

  • your plan remains active until the end of the period you have already paid for;
  • you keep access (and any remaining credits) until that period ends;
  • we do not, as a general rule, refund the unused portion of a current period — except where required by the ACL or at our discretion (see 5.6).

5.5 Top-up packs

Top-up packs are non-refundable once any credit from that pack has been used. An entirely unused pack may be refunded within [14] days of purchase on request.

5.6 Discretionary refunds

Outside the above, we may, at our discretion, provide pro-rata refunds of unused subscription time or unused credits — for example on an annual plan cancelled early. Email us and we will respond promptly (we aim for the same business day).

5.7 How to request a refund

Email [support@opsinnovatech.com] with your account email and a short description. We will assess each request individually and on its merits, consistent with this policy and the ACL.

6. Plan changes

You may upgrade or downgrade at any time. Upgrades take effect immediately and are prorated to the day. Downgrades take effect from your next billing cycle, so you keep what you have already paid for until then.

7. Your content, your reports, and ownership

7.1 Your inputs

“User Content” means everything you submit to the Service — your messages, prompts, uploaded files, data and documents. As between you and us, you own your User Content. You grant us a limited licence to host, process and transmit it solely to operate and provide the Service to you (including sending it to our AI sub-processor to generate outputs).

7.2 Your outputs

The draft deliverables generated for you (“Outputs”) are yours to keep and use. You can download them at the moment you generate them, and you retain them after any cancellation. We do not hold your Outputs hostage.

7.3 Responsibility for inputs

You are responsible for ensuring you have the right to submit your User Content, and that doing so does not breach any confidentiality obligation, third-party right, or law. Do not upload material you are not authorised to share.

7.4 Our intellectual property

The Service itself — including the software, module designs, prompts, templates, document structures, branding and content (other than your User Content and Outputs) — is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms. You may not copy, scrape, reverse-engineer, resell, or create derivative products from the Service or its module library.

8. Acceptable use

You agree not to:

  • use the Service for any unlawful purpose, or to produce material that is unlawful, infringing, or harmful;
  • attempt to gain unauthorised access to the Service, other accounts, or our systems;
  • interfere with or disrupt the Service, or circumvent usage limits, credit metering, or security controls;
  • use automated means to access the Service except as expressly permitted;
  • misrepresent an Output as a certified, verified, or independently endorsed engineering deliverable when it is not;
  • resell, sublicense, or provide the Service to third parties except under an applicable team/enterprise agreement.

We may suspend or terminate access for breach of this section.

9. AI outputs — accuracy, limitations and no reliance

You acknowledge and agree that:

  • Outputs are generated by an AI model (Anthropic’s Claude) and may contain errors, omissions, or inaccuracies, including with respect to standards, calculations, citations, and regulatory requirements;
  • Outputs are drafts and decision-support aids only, and are not professional engineering advice, certification, or a substitute for the judgement of a competent qualified professional;
  • you must independently verify every Output before relying on it, and you remain solely responsible for any decision, design, submission, or action taken on the basis of an Output;
  • Outputs must not be submitted to a regulator, used for safety-critical decisions, or relied upon for legal or commercial purposes without the independent review and, where applicable, the formal endorsement of a suitably qualified competent person (for example, a Chartered Professional Engineer, RPEQ, PE, or CEng, as relevant to your jurisdiction and the task).

These acknowledgements are central to the bargain between us and are reflected in detail in our Engineering Disclaimer.

10. Third-party services

The Service relies on third-party providers (including Anthropic, Supabase, Vercel, Stripe and Resend — see our Privacy Policy for the current sub-processor list). Your use of the Service may also be subject to those providers’ terms. We are not responsible for third-party services outside our reasonable control, though we choose our providers carefully.

11. Availability

We aim to keep the Service available and reliable but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features, and perform maintenance, from time to time. We are not liable for downtime, data-provider outages, or events outside our reasonable control.

12. Warranties and disclaimers

To the maximum extent permitted by law, and subject always to the consumer guarantees under the ACL which cannot be excluded (see section 5.1):

  • the Service and all Outputs are provided “as is” and “as available”;

  • we make no warranty that Outputs are accurate, complete, current, fit for a particular purpose, or compliant with any standard, code, or law;

  • we make no warranty that the Service will meet your requirements or be uninterrupted, secure, or error-free.

13. Limitation of liability

Nothing in this section excludes, restricts or modifies any guarantee, right or remedy you have under the ACL or other law that cannot lawfully be excluded.

To the maximum extent permitted by law:

  • where our liability for a failure to comply with an ACL consumer guarantee can be limited, our liability is limited (at our option) to re-supplying the relevant services or paying the cost of having them re-supplied;
  • we are not liable for any indirect, incidental, special, consequential, or punitive loss, or for any loss of profit, revenue, data, goodwill, or for any loss arising from your reliance on an Output, your failure to independently verify an Output, or any decision, design, or submission made using the Service;
  • our total aggregate liability to you for all claims arising out of or in connection with the Service in any 12-month period is limited to the greater of (a) the total fees you paid us in that period, or (b) [AUD $100], except to the extent such limitation is not permitted by law.

14. Indemnity

To the extent permitted by law, you agree to indemnify us against claims, losses and reasonable costs arising from: (a) your breach of these Terms; (b) your User Content; (c) your use of, or reliance on, any Output, including any decision, design, submission, or action you take using the Service; or (d) your breach of any law or third-party right. This does not apply to the extent a claim arises from our own breach of the ACL or our negligence.

15. Suspension and termination

  • You may stop using the Service and close your account at any time.

  • We may suspend or terminate your access if you breach these Terms, fail to pay, or where required by law, or if we discontinue the Service (with reasonable notice where practicable).

  • On termination, your right to use the Service ends. You keep any Outputs you have already downloaded. Sections that by their nature should survive (including 7, 9, 12, 13, 14 and 17) survive termination.

16. Privacy and data

Our handling of personal information is described in our Privacy Policy. We do not use your User Content or Outputs to train AI models, and our AI model provider does not train on customer API traffic. See the Privacy Policy for storage location, sub-processors, retention, security, and your rights.

17. Governing law and disputes

These Terms are governed by the laws of Victoria, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of Victoria.

If a dispute arises, please contact us first at [support@opsinnovatech.com] — we will try to resolve it quickly and in good faith. Nothing prevents either party from seeking urgent relief, or from exercising rights under the ACL (including approaching Consumer Affairs Victoria) or any other regulator.

18. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you (for example by email or in-app) before they take effect. The “Last updated” date shows the current version. Continuing to use the Service after changes take effect means you accept the updated Terms.

19. General

  • Entire agreement: these Terms, the Privacy Policy, the Engineering Disclaimer and the Pricing page are the entire agreement between us regarding the Service.

  • Severability: if any provision is unenforceable, the rest remain in effect.

  • No waiver: failure to enforce a right is not a waiver of it.

  • Assignment: you may not assign these Terms without our consent; we may assign them in connection with a sale or reorganisation of our business.

End of draft — for legal review.