This is the customer-facing FAQ. The bold heading is the question; the text below is the answer.
What happens if I run out of credits mid-session? Your session finishes — we won’t cut you off mid-conversation. You’ll get a heads-up as you approach the limit, and you can top up before starting the next one.
How accurate are the report-per-plan estimates? They’re averages, not guarantees. Actual usage depends on how long the conversation runs, whether you attach drawings or documents, and how large the final report is — a long report with drawings can use several times the credits of a short one. That’s why every module shows an estimate before you start and a live counter as you go, so you’re never caught out.
Do unused credits roll over month to month? Yes, with limits that scale by tier: Basic carries up to 25% of unused monthly credits, Pro up to 35%, Max up to 50%. Top-up packs never expire while your subscription is active.
Can I switch tiers mid-month? Yes. Upgrades are immediate and prorated to the day. Downgrades take effect at your next billing cycle, so you keep what you’ve already paid for.
What happens to my reports if I cancel? They’re yours. Word and Excel files download to your machine the moment you generate them — we never hold them hostage. After cancellation you keep every report you’ve already produced.
What’s your refund policy? (revised) Here’s the honest version:
New subscribers — satisfaction window. If OpsPilot isn’t right for you within [14] days of your first subscription payment, contact us and we’ll refund that payment, less the value of any credits you’ve already used.
Credits you’ve already used aren’t refundable — once a report or session is generated, that work has been delivered. (This is the main reason we show the cost up front and a live counter as you go.)
Cancelling a subscription. You can cancel anytime. You keep access and any remaining credits until the end of the period you’ve already paid for. We don’t generally refund the unused part of a current period, but for annual plans cancelled early we’ll look at a pro-rata refund of unused time on request.
Top-up packs. Non-refundable once you’ve used any credits from the pack. A completely unused pack can be refunded within [14] days.
Your consumer rights still apply. None of the above limits your rights under the Australian Consumer Law. If the Service has a major failure — it doesn’t work or isn’t fit for purpose — you may be entitled to a refund or other remedy regardless of the points above.
To request a refund, email [support@opsinnovatech.com] with your account email and a short note. We assess each request on its merits and aim to respond the same business day.
What exactly counts as one report? A completed conversation that ends in a downloadable Word or Excel deliverable. Length doesn’t change the count, but credit usage scales with module complexity (see the credit tiers).
Where does my data go? Is it used to train AI models? Your conversations and reports stay in your account. We don’t train any AI on your data, and Anthropic (our model provider) doesn’t train on customer API traffic either. Our full sub-processor list is on the Trust page.
Which AI model does OpsPilot use? Anthropic’s Claude. We match the model to the job: the heavy reasoning modules — root cause, FMEA, risk, remaining-life, ALARP and similar — run on Claude Sonnet 4.6 for its judgement on complex industrial templates, while lighter, faster modules run on Claude Haiku 4.5. Both follow instructions precisely and cite sources rather than inventing them. (As with any AI, outputs are drafts to verify — see our Engineering Disclaimer.)
Is OpsPilot a substitute for a qualified engineer? (suggested new FAQ) No. OpsPilot is a drafting and decision-support tool. Every output is a draft that a competent, suitably qualified person must independently review and verify before it’s relied upon — and outputs must not be submitted to a regulator or used for safety-critical decisions without that verification and, where needed, formal engineering endorsement. Full details are in our Engineering Disclaimer.
End of draft.